How do I place an order on your website?
Browse the product you need, click “Add to Cart,” and proceed to checkout to complete your order.
Can I place an order without a prescription?
Some medications require a valid prescription. For non-prescription items, you can order directly without one.
Can I cancel my order after placing it?
Yes, you can cancel within a few hours of placing the order. After that, it may already be processed for shipping.
Will I receive an order confirmation?
Yes, a confirmation email with all order details will be sent right after your purchase is completed.
Is it safe to order medications from your website?
Yes, we follow strict security and privacy protocols and use SSL encryption to protect your data.
Are your products genuine and FDA-approved?
Yes, all our medications are sourced from licensed suppliers and meet FDA or equivalent regulatory standards.
How is my personal information protected?
We use advanced encryption and are compliant with HIPAA regulations to safeguard your information.
Do you offer international shipping?
No, currently we only ship within the United States.
How long will it take to receive my order?
Orders usually arrive within 3–5 business days depending on your location and selected shipping option.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number by email. You can track on the USPS side.
Can I speak with a pharmacist or support agent?
Absolutely. Whether you need help understanding a medication or have questions about your order, our friendly support team and licensed pharmacists are just a message or call away—ready to guide you every step of the way.
What payment methods do you accept?
We accept a variety of secure payment options, including Venmo, Cash App, PayPal, Zelle, and other trusted digital platforms to make your checkout process fast and flexible.
Is my payment information secure?
Yes, we utilize PCI-compliant payment gateways to ensure that your transactions are completely secure.
What is your return policy?
Returns are only accepted for unopened, damaged, or incorrect products within 7 days of delivery.
How do I request a refund?
Refunds are available for damaged, incorrect, or eligible returnable items. Our team will verify the issue and guide you through the process to ensure a smooth resolution.
Do you offer exchanges?
Yes, we provide exchanges for damaged or incorrect products. You may be asked to provide proof (photo/video) of the product.
Do you offer generic alternatives?
Yes, we offer both brand-name and cost-effective generic versions of many medications.
How can I check product ingredients or side effects?
Each product page includes detailed information, including usage, dosage, ingredients, and possible side effects.
Will my order be shipped discreetly?
Yes, all orders are packaged in plain, unmarked packaging to ensure complete privacy. No product names or pharmacy details appear on the outside of the package.
Can I reorder the same medication easily?
Yes, you can reorder quickly by logging into your account and selecting the product from your order history.