1. Eligibility for Returns
We accept returns only under the following conditions:
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You received a damaged or defective product
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You received the wrong item or quantity
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The product is unopened, unused, and in its original packaging
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The return request is made within 7 days of delivery
2. Non-Returnable Items
We do not accept returns for:
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Opened or used medications
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Products without original packaging or seal
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Items ordered by mistake or changed mind after delivery
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Prescription items without valid documentation
3. How to Request a Return or Refund
To request a return or refund:
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Contact our support team at support@buyambienstore.com with your order number and issue details
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Provide a photo or video if the product is damaged or incorrect
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Our team will verify your request and respond within 1–2 business days
4. Refund Process
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Approved refunds will be issued to your original payment method (e.g., Venmo, PayPal, Zelle)
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Refunds may take 3–7 business days to reflect, depending on your payment provider
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In cases of replacement, a new item will be shipped at no additional cost
5. Order Cancellations
Orders can only be cancelled within 2 hours of placing them. After that, the order may already be processed and shipped.
6. Damaged or Missing Packages
If your package arrives damaged or an item is missing, contact us immediately. We will investigate the issue and offer a replacement or refund if applicable.
7. Contact Us
For any issues related to refunds or returns, reach out to us at:
buyambienstore@proton.me